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Shipping policy

At Melissa Boutique, we are committed to providing a smooth and reliable shopping experience. Below is everything you need to know about how and when your order will arrive.

🕒 Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).

  • Orders placed before 5:00 PM CET are processed the same business day.

  • Orders placed after 5:00 PM CET are processed the next business day.

🚚 Shipping Costs
FREE shipping on all orders to USA.

📬 Estimated Delivery Time (USA)

  • Transit time: 6 to 14 business days (Monday to Friday)

Please note: delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

🔍 Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Please allow 24 to 48 hours for tracking information to update in the system.

📦 Customs Duties & Import Fees
Most shipments pass through customs without any issues.
No additional customs duties or import taxes will be charged to you.

⚠️ Delivery Delays or Issues
While we do our best to meet all delivery timelines, occasional delays may occur.
If your order has not arrived within the estimated timeframe, please contact us at info@melissaboutique.com.

🏠 Incorrect Addresses
Please carefully check your shipping address at checkout.
Melissa Boutique is not responsible for delays or lost orders due to incorrect addresses.
If your package is returned due to an incorrect address, reshipping fees may apply.

📭 Lost or Stolen Packages
We are not responsible for packages marked as delivered but reported as missing.
In this case, please contact the carrier directly.
If your package has not arrived within the estimated timeframe, contact us — we will do our best to help.

📅 Public Holiday Schedule
We do not process or ship orders on public holidays.
Orders placed during public holidays will be processed the next business day.

🔄 Returns & Exchanges
Not satisfied with your order? No problem. Please refer to our Refund Policy for full details on how to return or exchange your item.

🛠 Shipping Policy Updates
This policy may be updated occasionally to meet advertising requirements or improve our service. The most recent version will always be available here.

📞 Contact Us